A message from a new Mac-using friend:
"OK, I was sold on Macs for a total of four days. Now my CD-ROM doesn't work. I loaded a disc and the computer didn't recognize that there was a disc present. I hit eject and it won't open. I was able to hold the eject button down and pull the tray out and retrieve the disc but it still won't open or recognize any thing I put in. Grrrrrrr!"
I'm sure there is a logical explanation... like maybe a little kid stuck peanut butter in there? Probably not. But I want his experience to be a very good one and I offered assistance. Hopefully it is just a minor case of OE (operator error) due to inexperience.